We want you to be happy with your Travelpro® luggage purchase and that it becomes your trusted travel companion. If your Travelpro® luggage fails to meet your expectations for any reason, you may return it for a full refund within 30 days of purchase with a copy of your receipt or proof of purchase.
As a Customer you will be responsible for the return shipping and insurance on returns, except where defective or mis-shipped products are sent. We recommend that you pack the item securely in the original shipping carton, that you insure the package and that you keep the shipping receipt on hand until the credit is issued.
As soon as the returned product has been received and processed at our return center, your original form of payment will be credited. Credit card companies vary on the time it takes for credits to appear on their customers' records, so please allow one or two billing cycles for the refund to appear on your statement.
To receive a Return Authorization, please call our Customer Care Department (toll free at (866) 325-0660 option #3) Monday to Friday between 8:45 AM and 4:45 PM EST (excluding holidays). Please ensure that you have your order number on hand as Customer Care will need this information to locate your order.
Items purchased as a promotional set must be returned as a complete set.