Once you have located a repair facility near you, we recommend contacting the Service Center in advance to confirm their business hours and to ensure that they are equipped to resolve the problem you are having with your bag. (For example, not all Service Centers can provide repairs to zippers or torn fabrics.) Our Service Centers are authorized to confirm and perform warranty related repairs, as well as non-warranty repairs. Simply contact the Service Center nearest you and present the bag for review. The Service Center will guide you through the repair process and help you determine if the repair is covered under the warranty service or not. There may be shipping and repair costs related to your item if it is not covered under warranty.
If you cannot locate a facility nearby, we apologize for the inconvenience and are more than happy to repair your bag at our Main Service Center. Please email us at firstname.lastname@example.org with the following information: Full Name, Address, Phone, Contact Email, the bag’s style and model number located inside your luggage “ LINK to Video”, as well as detailed description of the problem. Someone from our Customer Care department will contact you within 24 hours (Monday – Friday 8am – 5pm EST) and provide instructions. Please ensure that you have provided all of the requested information in the email so that we may help you get your luggage serviced as quickly as possible.